1Inspecting the item
Inspect the item carefully at the handover, before you pay. Check that it matches the listing description, photos and the condition the seller promised. If anything is wrong, such as damage, missing parts or significant differences from the listing, take photos straight away and do not pay until you have agreed a solution with the seller.
2Paying and completing the order
Once you are satisfied, pay the seller directly, in cash or by a transfer made on the spot. The seller then confirms on the order page that they have received your payment. TRUZH does not hold or release any money.
3Leaving a review
After the seller confirms your payment, you are both invited to leave a review, and the order is completed once you both have. Honest reviews help other buyers make informed decisions and reward sellers who provide excellent service. Be fair, specific, and constructive.
4Review rules and moderation
Reviews must be factual and reflect your genuine experience with the transaction. They may not contain defamatory language, personal attacks, personal data such as phone numbers or addresses, commercial promotion, or content unrelated to the trade itself. TRUZH moderates reviews and may remove any that breach these rules. If you feel a review left about you is unfair or violates our guidelines, you can flag it from your profile for review by our Safety & Support team.