Trusted Community Marketplace
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Move cursor to tilt in 3D • Tap parcel to bounceThese Terms govern your use of TRUZH. By creating an account or using the platform, you confirm that you have read, understood and accepted them.
Last updated: 26 September 2026 · Pakistan · Governed by the laws of Pakistan
TRUZH operates an online marketplace on which registered users list, discover and exchange second-hand items locally. TRUZH acts solely as an intermediary and is not a party to any transaction between users.
TRUZH does not own, inspect or verify the items listed on the platform. Buyers and sellers deal directly with one another and are responsible for their own agreements.
To use TRUZH you must be at least 18 years old and legally capable of entering into binding contracts.
the TRUZH website, mobile applications, and all associated services
any registered individual using the Platform
a User offering items for sale or exchange
a User acquiring items
a verified group defined by an institutional email domain
a sub-group formed within a Community
a listing visible only to verified members of a Community
a listing visible to all registered Users
a User acting in a professional or commercial capacity
any text, image, or other material submitted by a User
When you create an account, you agree to:
You are responsible for all activity carried out through your account. Each person may hold only one account unless TRUZH has agreed otherwise in writing. We may suspend or close accounts created with false or misleading information.
When you publish a listing, you confirm that:
The following may not be listed on TRUZH:
TRUZH may remove any listing that breaks these rules. The seller is informed of the removal and the reasons for it.
Some features, including access to Community listings, require verification of your affiliation with a participating university or workplace, normally through an institutional email address.
Clans are private trading circles created and managed by an administrator. Membership is by invitation or approval, and any personal email address may be used. Clan administrators moderate their group in accordance with these Terms.
TRUZH may ask for additional verification where the law requires it or for safety reasons. If it is not provided, access to some features may be limited.
Online payment is not yet available. Buyers and sellers pay each other directly, in person.
TRUZH (SMC-PRIVATE) LIMITED provides the listing, the Community verification, and the in-app chat. The company does not process payments, hold funds, or operate any escrow, guarantee, or refund scheme, and it charges Users nothing. No payment instrument, bank account, or mobile wallet of the company is integrated into the Platform. Payment is settled directly between the buyer and the seller - in cash on collection, by direct bank transfer, or through a mobile wallet sent by the buyer to the seller. The company is not a party to that payment and is unable to recover, reverse, or refund it. Where members arrange carriage privately, the contract of carriage is between the sender and the carrier; the company does not arrange, pay for, insure, or guarantee delivery, and a tracking number shared in chat is a record rather than a guarantee. Additional payment and delivery options are in development and will be announced when they become available.
Account creation, listing, and the completion of an exchange are free of charge, and the company takes no commission on any transaction. Should optional paid services be introduced, the applicable charge, inclusive of any applicable tax, will be displayed in full in Pakistan Rupees before any payment is confirmed.
Users must not:
Breaches of this section may lead to suspension or closure of the account, in proportion to their seriousness.
Anyone can report content they consider illegal or contrary to these Terms using the Report button on every listing, profile and message, or by writing to contact@truzh.com. We review notices diligently and inform the person who reported of the outcome.
The company maintains a content moderation and complaint-handling procedure consistent with the e-Commerce Policy of Pakistan, 2019. Users are informed of any restriction imposed on their Content or account and given the reasons for it. The company complies with lawful removal or blocking directions issued by the Pakistan Telecommunication Authority under the Removal and Blocking of Unlawful Online Content Rules, 2021, and will notify the affected User where it is lawfully permitted to do so.
TRUZH holds the rights in the platform, including its design, software, name and logo. The TRUZH name and logo are the subject of the trade mark filings listed in the Legal Notice.
When you publish content (such as photos or descriptions), you grant TRUZH a non-exclusive, royalty-free licence to use, display and reproduce it solely to operate and promote the platform.
You keep ownership of your content and are responsible for having the right to publish it.
TRUZH may suspend or close accounts that:
Accounts and listings may be restricted without prior notice where this is necessary to stop serious or illegal harm; in every case the user is informed of the decision and the reasons for it. You may close your account at any time by writing to contact@truzh.com.
Users are responsible for understanding and discharging their own tax obligations. TRUZH (SMC-PRIVATE) LIMITED is registered with the Federal Board of Revenue under National Tax Number I222679. Because the company does not facilitate or receive any payment between Users, no withholding or collection of tax at source under the Income Tax Ordinance, 2001, arises in respect of Platform transactions at present; this position will be reassessed if and when payment facilitation is introduced. No automatic exchange-of-information regime equivalent to DAC7 applies in Pakistan; seller data is disclosed only pursuant to a lawful demand.
If you are unsure about your tax obligations, consult a qualified adviser in your country of residence.
Regulation (EU) 2019/1150 does not apply to truzh.pk. Business Users are nonetheless afforded transparency as to the principal parameters determining ranking, access to an internal complaint-handling system, and not less than fifteen days' notice of any material amendment to these Terms, as a matter of contract. Business-related complaints are received at business@truzh.com.
Business complaints: business@truzh.com
Where TRUZH (SMC-PRIVATE) LIMITED supplies services to a consumer, the Punjab Consumer Protection Act, 2005, applies. Transactions concluded between two private Users through the Platform are not consumer transactions for the purposes of that Act. Transactions involving a Business User are subject to it.
TRUZH provides the platform as it is and as available.
To the extent permitted by law, TRUZH is not liable for:
Nothing in these Terms limits liability for intent, fraud or gross negligence, for death or personal injury, or any other liability that cannot be limited by law, nor does it affect your statutory rights as a consumer.
These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. The courts at Lahore, Punjab, have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
A User who is a consumer may additionally pursue remedies before the Consumer Courts constituted under the Punjab Consumer Protection Act, 2005, or the corresponding enactment of the province of residence. No online dispute resolution platform equivalent to the European Commission's ODR facility is available in Pakistan; complaints are received directly at contact@truzh.com and acknowledged within two working days.
TRUZH may amend these Terms. Material changes are announced at least 15 days in advance by email or by a prominent notice on the platform. If you do not agree, you may close your account at any time before they take effect. Where the law requires your express consent to a change, we will ask for it.
Write to us about any clause of these Terms.
Business users: business@truzh.com