1Internal appeal
If you believe a dispute decision was incorrect, you may request an internal review by contacting legal@truzh.com with the dispute reference and a clear explanation of why you disagree. A senior moderator will review the case independently.
2External options
Beyond internal appeal, you may pursue remedies before the Consumer Courts constituted under the Punjab Consumer Protection Act, 2005, or the corresponding enactment of your province of residence. There is no online dispute resolution platform equivalent to the EU's in Pakistan; complaints outside our internal process are handled directly at contact@truzh.com, acknowledged within two working days.
3Legal rights
Nothing in our dispute process removes your statutory rights under the law of Pakistan. TRUZH's internal dispute resolution is intended as a faster, more accessible alternative to legal proceedings, not a replacement for your legal protections.