1A transfer has not arrived
If the buyer says they have paid by bank transfer or payment app but the money has not arrived, do not hand over the item yet. Instant transfers usually arrive within minutes, while ordinary bank transfers can take a business day. Ask the buyer for the payment reference and check with your own bank.
2Wrong amount or wrong recipient
TRUZH does not process payments, so it cannot reverse or refund them. If the wrong amount was paid, agree the correction with the other user in TRUZH chat. If you sent money to the wrong account, contact your bank or payment app straight away; many can trace or recall a payment if you act quickly.
3Payment links and requests to pay in advance
TRUZH never sends payment links and never asks you to pay in advance. Any link or message claiming to be a TRUZH payment is a scam: do not open it, report the account with the Report button and, if you have already paid, contact your bank and the police.