1Internal complaints
For complaints about any aspect of our service, contact legal@truzh.com with a clear description of the issue, any relevant reference numbers, and the outcome you are seeking. We acknowledge complaints promptly and aim to resolve them within a reasonable timeframe.
2Data protection complaints
No independent data protection supervisory authority is presently constituted in Pakistan. For complaints about how your personal data is handled, write to legal@truzh.com for review by the Chief Executive. You may also pursue remedies before the courts at Lahore.
3Consumer and dispute resolution
For unresolved consumer disputes, you can pursue remedies before the Consumer Courts constituted under the Punjab Consumer Protection Act, 2005, or the corresponding enactment of your province of residence. There is no online dispute resolution platform equivalent to the EU's available in Pakistan.